Privacy Policy

Gemz Handcrafted - Privacy Policy

At Gemz, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) in South Africa.

1. What Information We Collect

We may collect the following personal information from you when you place an order, browse our website, or interact with us via social media, WhatsApp, or email:

Full name

Contact details (phone number, email address, delivery address)

Payment details (processed securely via trusted third-party payment providers)

Social media handle (if you contact us via social media)

2. How We Use Your Information

We collect and use your information to:

Process and fulfill your order

Deliver your products via courier

Communicate with you regarding your order or queries

Improve our products, services, and customer experience

Send occasional updates or promotions

3. How We Share Your Information

Your information is never sold or rented. We may share your personal data with:

Courier companies to deliver your order

Payment platforms (like Yoco or PayFast) for secure transactions

Our trusted team members who help fulfill orders and manage customer support

We ensure all third-party service providers comply with privacy and data protection standards.

4. Data Security

We take reasonable precautions to protect your personal information and use secure systems to store and manage it. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

Under POPIA, you have the right to:

Request access to your personal information

Ask us to correct or delete your information

Object to the processing of your personal data

Withdraw consent at any time

To do so, please email us at : [email protected]

6. Cookies and Website Tracking

Our website may use cookies to improve user experience. You can adjust your browser settings to disable cookies if you prefer.

7. Contact Us

If you have any questions about how your personal information is collected, stored, or used, please contact:

Email                      : [email protected]
WhatsApp             : 0833138041
Location            : Based in Durban, South Africa